Introducing the new Guests tab — enabling you to store, track, and manage your guest information so that you can improve customer loyalty and personalise individual guest experiences.
Viewing the Guestbook
To view your guestbook simply click on the tab ‘Guests’.
Here you can see all guests who have ever booked in your location(s).
The guest's name, phone number and email address will be listed here which is automatically pulled through when these details are collected in their booking or visit.
Marketing opt-in status
You can see which email addresses have opted in to receive marketing communications with the icons below.
| This icon indicates that a guest has opted in to receive marketing communication. | |
| This icon indicates that a guest has not opted in to receive marketing communication. |
You will soon be able to export and download all of your Guest data as well as their marketing preferences so that you can use for any marketing activities.
Visits
Visits show the total number of times that guest has been ‘sat’ on the system. If your restaurant has multiple locations, it will factor in all of the times the guest has visited any location.
No shows indicate every time the guest has been marked as ‘no show’.
You will soon be able to click into a guest and see their guest profile. This will show you more detail on that guest as well as all past and upcoming visit information.
FAQs
How is data managed in line with GDPR?
We provide our restaurant partners with the functionality to collect information on your guests and their preferences, which are stored in "guest profiles" or our "guest book".
Under data protection law, you as our restaurant partner are only permitted to use any personal data for the purpose for which it has been obtained, which in this instance is for the purpose of serving your customers (unless they consent to electronic marketing by your restaurant, in which case as the restaurant you may also use the guests e-mail address for that purpose).
We have data protection provisions in our contracts which highlights you as our restaurant partner may only use any data we share with them (including data we share through offering the "guest profiles" functionality) for the purpose of providing its services to the guests.
At Dojo, we take data protection very seriously. If we become aware of any restaurant misusing any data shared from our platform, we would take proportionate action to preserve the guests and our interests (which may include the termination of the restaurant's relationship with us).
How do I export a guest's details if they do a customer data request?
Using the search bar, find the guest that has made the request and click the button at the bottom of the page that says "Export". Please note: this is not currently available but will be released soon!
How do I remove a guest's details if they request for their information to be deleted?
On the guest profile, simply click the delete button on this page to delete the profile and any previous visits, bookings or queue places that are associated with this guest and your venue. Please note: this is not currently available but will be released soon!