Getting Started with Dojo Payments

Download the Dojo app from the iOS app store or Google Play store, or go to account.dojo.tech. Click ‘forgot password’ and follow the instructions to set a new password. Then log in with your email address and new password. Learn how to log in.

 

Dojo card machines come with Point-to-Point Encryption (P2PE). It’s the most rigorous security standard and protects you and your customers from card fraud – safeguarding your reputation and giving your customers peace of mind.
Reporting your PCI compliance is as simple as answering two questions. To report your PCI compliance:

1. Log in to your Dojo account via the app or at account.dojo.tech
2. Go to ‘Account’ and choose ‘PCI compliance’
3. Read the P2PE Instruction Manual and Data Security Policy carefully. When you're confident your business adheres to the guidelines, select ‘Confirm compliance’
4. Check the two statement boxes to confirm your business follows the guidelines in the documents and click ‘Agree.’

Get more detail on PCI.

Add your employees as team members on Dojo so they can log into your business's Dojo account and keep track of transactions when your focus is elsewhere:

1. Log into the Dojo app or at account.dojo.tech. 
2. Tap ‘Account’ in the sidebar, then select ‘Team members’
3. Add your employees.

See what your team members can do with Dojo.

We could pay you up to €3,000 in fees incurred from cancelling your contract with your previous payments provider. To claim your exit fees:

1. Cancel your contract with your current provider, pay any cancellation fees, and request a final VAT statement
2. Fill in this claim form and attach the VAT statement and proof of payment
3. We process your refund and transfer your money within 14 days.

Get the latest on exit fees.

Follow the instructions on-screen to connect to your Wi-Fi router. If you’d prefer to use the free 4G mobile connection, tap ‘Wi-Fi settings’ then ‘Skip Wi-Fi setup.’

Leave your card machine on the charging base for 10 minutes. It will update to the latest version of Dojo’s software.

When prompted, enter the activation code we sent you by email and SMS. This connects your card machine to your account.

You can also find the activation code for each of your card machines in the 'Tools' section of your Dojo account and Dojo business app.

Get your activation code.

A supervisor code is needed to perform administrative functions on your card machine, including processing refunds. There is a default code for your card machine, but we recommend changing it and having a unique one for each of your machines:

1. Tap the menu icon and select ‘Settings.’ Then tap ‘Update supervisor code’
2. Enter the default supervisor code
3. Enter your new supervisor code, then enter it again to confirm

See what else your supervisor codes handles.

Your Dojo card machine can be integrated with your Electronic Point of Sale system for faster transactions and a smoother customer experience.

Contact us if you'd like to get started.

Connect your card machine to your EPOS.

1. Key in the sale amount, and tap 'confirm'.
2. If you have gratuity enabled, have your customer enter the gratuity amount or percentage. Click here to learn more about enabling gratuity.
3. Tap ‘Pay’
4. The total amount will appear on the screen for the cardholder to tap, insert or swipe their card or smart device
5. Once the cardholder has paid, you’ll see a message showing whether the payment was successful
6. You then have the option to print or email a receipt for yourself and the cardholder.

 

You can still take a payment manually if the card isn’t present for the transaction. When you get to the card payment screen:

1. Tap the three dot menu in top-left of the screen and select ‘Card not present’
2. Enter the card number and expiry date, then the CVV number
3. Enter the first line of your customer’s address and postcode
4. Tap ‘Pay’ to process the transaction

Get more detail on taking card not present payments.

1. Tap the menu bar in the top-left of the screen and select ‘Refund’
2. Enter the refund amount and tap ‘Confirm’
3. Enter your supervisor code to authorise the refund
4. The refund amount with appear on the screen for the cardholder to tap, insert, or swipe their card
5. Once the refund has been approved you can print or email a receipt for yourself and the cardholder.

Print a receipt once a payment has been successful. Tap ‘Print receipt.’ The receipt is identical for both yourself and the customer so tap it again if you’d both like a copy. 

You can also print receipts for previous transactions. Tap the menu icon and then ‘Transactions.’ Select the transaction and tap ‘Print receipt.’

Customers can also receive their receipt via email. Learn more about email receipts.

We transfer your previous day’s takings to your bank account from 8am. The time it takes to reach your account will depend on your bank and how they process transfers:

• If your bank handles transfers 7 days a week, you should get your money every day -including weekends and bank holidays.
• If your bank handles transfers 5 days a week (Monday to Friday) then you should get your money the next working day – excluding weekends and bank holidays.

Get everything you need to know about your transfers

Log into your Dojo account and tap ‘Transfers’ to see a full history of your completed and pending transfers. Select a specific transfer to see more details, including the payment reference that will appear on your bank statement.

Enable push notifications in the settings of your Dojo app so you know when your funds have been transferred to your bank account.
Set up transfer notifications.

Customise the reference code of your Dojo transfers so you can easily identify your funds when they hit your bank account. Click here to learn more.

Your card machine’s summary screen gives you an overview of your daily transactions that you can print off as an end-of-day report or z-receipt:

1. Tap the menu icon in the top-left of the screen
2. Tap ‘Summary’ and enter your supervisor code
3. Tap the printer icon to print the summary as a z-receipt.

You can also filter your summary to show a specific period. Learn how to customise your summary report.

Log into your Dojo account to see a complete record of all your transactions. Transactions are organised by date and at a glance tell you the card scheme, time, and transaction amount. Refunds are recorded in red with a negative value, and Declined transactions are scored through and marked with a prohibited symbol.

Tap the filter icon to search for specific transactions. This allows you to easily reconcile your takings with your transfers in a given period of time, or identify whether a particular payment has gone through.

See how else you can use filters.

Download your transactions list as a CSV file so you can process them further and plan growing your business.

We’ll email you a monthly invoice for each of your business locations. 

Click here for a full breakdown of your invoice.