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  3. Invoices

How to read your invoice

Important: Your invoice period is based on your approval date. For example: if your approval date was February 21st, your first invoice date is March 21st.

An invoice for each of your business locations is emailed directly to the account owner every month and all your invoices can be viewed at any time in your Dojo account.

In this article:

How to view your invoice

Note: The billing experience is new and we’ll be updating it over the next few months. It’s currently only available on the Dojo web application.

Log into Dojo at account.dojo.tech. Click ‘Account’ in the sidebar and select ‘Billing’ to see a list of your invoices. Click each line to see details of that invoice and download a PDF version. 

  • Invoices are recorded in chronological order
  • Invoices for all of your business’s locations are recorded together. The ‘Location number’ field records which location the invoice is for, and the location name is recorded on the invoice itself

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Your invoice explained

Need help understanding your invoice? Here’s a full breakdown of what’s included.

Note: You may find it useful to have a copy of your Dojo agreement and fees schedule. The fees schedule can be found here. 

Choose an invoice section or scroll down for a full breakdown:

Summary page

The front page of your invoice summarises your overall charges in your invoice period for:

  • Card transactions
  • Card machine services
  • Account services
  • Chargebacks (if any) 

These are presented as a total with any VAT applied to your totals.

 

Card transactions

Card transaction rates

Transaction rates vary depending on the type of card used, and you can find specific rates within your Dojo agreement.

See a complete view of your different rates in the ‘Card transaction rates breakdown’ section below.

Refund fee

Applied each time you attempt to process a refund to a cardholder.

Secure Transaction fee

The Secure Transaction fee covers the enhanced protection Dojo offers your business, and helps bolster payment security with added safety measures every time you process a transaction:

  • Our best-in-class fraud detection algorithm reduces fraud losses by an average of 45%
  • Point-to-point encryption as standard for in-person payment provide significantly reduced financial exposure from a data breach
  • Super-simple PCI compliance tools save you time reporting PCI compliance

The Secure Transaction fee incurs 20% VAT. So, if you’re VAT registered, this fee may be tax deductible. Speak to your accountant for more information.

Note: As transactions declined by the card scheme are charged the secure transaction fee, your total number of secure transaction fees may be higher than your total number of transactions.

 

Card transaction rates breakdown

Each transaction you process (including refunds) incurs a fee that varies depending on the type of card and card scheme used.

These are detailed in this section.

Important: Refer to your Dojo agreement for specific details of your transaction rates.

  • Minimum Monthly Payment (MMP)
    There is a minimum monthly payment (MMP) you’ll need to pay for your Dojo service, even if you don’t take any card payments. If your monthly transaction rates are higher than this amount you will not pay the MMP. Refer to your Dojo agreement for more details on your MMP.

  • Non-qualifying transactions

    These carry an additional charge as these are considered less secure than qualifying transactions. All chip and PIN, contactless and swiped transactions submitted for processing within two business days of the authorisation are considered qualifying transactions.
    Non-qualifying transactions are:
    • Manually keyed transactions 
    • Card not present (CNP)
    • All transactions submitted for processing more than two business days after the authorisation.

  • Remote

    Remote payments are transactions that are not processed from a physical card machine.

  • EEA & International


    Additional charges apply for cards issued outside of Ireland:
    • Europe EEA: The card is issued outside Ireland but within the European Economic Area (EEA)
    • Europe Non-EEA: The card is issued in Europe but outside the EEA
    • International: The card is issued outside Europe

 

Card machine services

You’re charged for each card machine you have with us. This gives you access to technical support, troubleshooting and next-day card machine replacement.

Mobile connectivity is included free of charge so your card machine can connect to 4G if your Wi-Fi connection goes down.

 

 

Account services

PCI management

We may charge for ongoing security and fraud protection which eases your PCI requirements

Important: if you haven’t registered your company’s PCI compliance you may be charged a non-compliance fee.
Learn more about becoming PCI compliant.

Chargeback management

If a cardholder raises a chargeback against your business, the transaction amount will be deducted from your next invoice, along with a chargeback management fee. This covers the cost of managing your case with the cardholder’s Issuing Bank.

A breakdown of any chargebacks is included lower on your invoice.

Learn more about chargebacks and how to protect your business from them.

Ad-hoc account management fees

You may incur additional account management charges according to our fees schedule. For example, if you change the legal entity on your account.

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