Here's everything you need to know in the day-to-day use of your Dojo Go:
How to process sales
Tap the Menu icon and select 'Sale,' then:
Enter the sale amount and tap 'Confirm'
- If gratuity is enabled, present the card machine to the cardholder for them to add a tip. Set up gratuity on your card machine
The total amount will appear on the screen for the cardholder to tap, insert or swipe their card
Once the cardholder has paid, you’ll see a message showing whether the payment was successful or if the cardholder needs to try another payment method
Print or email a receipt for yourself and the cardholder.
Note: Dojo’s cardholder and merchant receipts are identical.
How to process refunds
Tap the Menu icon and select 'Refund,' then:
Check the receipt to make sure the card provided is the same one used for the original sale
Enter the refund amount and tap ‘Confirm’
Enter your supervisor code to authorise the refund
The cardholder will be prompted to tap, insert or swipe their card
- Once the refund is approved, print or email a receipt for your business and the cardholder.
Please note that American Express transactions cannot currently be refunded on the Dojo for business app.
How to reverse a transaction
- Tap the Menu icon and select 'Transactions'
Tap the last transaction and select ‘Reverse’
Enter your supervisor code to authorise the reversal
- Once the reversal is approved, print or email a receipt for your business and the cardholder.