Note: If your card machine is integrated with your EPOS, check out our articles on Using Pay at Table and Using Pay at Counter for more details.
Here's everything you need to know in the day-to-day use of your Dojo Go:
How to process sales
Tap the Menu icon and select 'Sale,' then:
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Enter the sale amount and tap 'Confirm'
- If gratuity is enabled, present the card machine to the cardholder for them to add a tip. Set up gratuity on your card machine
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The total amount will appear on the screen for the cardholder to tap, insert or swipe their card
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Once the cardholder has paid, you’ll see a message showing whether the payment was successful or if the cardholder needs to try another payment method
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Print or email a receipt for yourself and the cardholder.
Note: Dojo’s cardholder and merchant receipts are identical.
How to process refunds
Tap the Menu icon and select 'Refund,' then:
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Make sure the card on the receipt matches the one used for the original purchase. Refunds can only be made to the same card. If a different card is used, the refund will be declined.
- Enter the refund amount and tap 'Confirm.' The refund cannot exceed the original transaction amount.
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Enter your supervisor code to authorise the refund
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The cardholder will be prompted to tap, insert or swipe their card
- Once the refund is approved, print or email a receipt for your business and the cardholder.
Note: You can also refund transactions by selecting them from the transactions list on the Dojo for business app.
Please note that American Express transactions cannot currently be refunded on the Dojo for business app.
How to reverse a transaction
Note: You can only reverse your most recent transaction.
- Tap the Menu icon
and select 'Transactions'
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Tap the last transaction and select ‘Reverse’
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Enter your supervisor code to authorise the reversal
- Once the reversal is approved, print or email a receipt for your business and the cardholder.