Hi. How can we help?
You can find your customer reference on the email we sent when you joined Dojo and it begins with SP. You'll also find it in your Dojo app.
Please enter the cancellation costs you're claiming (including VAT)
This must contain your customer reference number and a statement confirming that you are not VAT registered
Please enter the cancellation costs you're claiming (excluding VAT)
This should be a VAT invoice or statement showing cancellation fees from your previous provider. This must: Clearly show a breakdown of all termination fees, Clearly show your business's name, Clearly show your business's registered or trading address, Be dated within the past 12 months, Be a scanned document, PDF or screenshot. We cannot accept forwarded emails.
The proof of payment must. Match the amount shown on the final invoice, Clearly show the amount paid, Clearly show the business name or customer name that paid the balance, Clearly show the business name the total was paid to your previous provider, Be dated within the past 12 months, Be a scanned document, PDF or screenshot. We cannot accept forwarded emails. The name and address must match those Dojo holds for you.
Please include your contact number if you’d like us to call you back. A member of our team will respond as soon as possible.